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Cancellation Policy

All flights will be conducted at the sole discretion of the Pilot In Command. Wings Air reserves the right to upgrade, alter or terminate any flight due to security, maintenance, weather, acts of God or for any other reason deemed necessary. Customers cancelling more than 48 hours before departure time are subject to a $50 per person cancellation fee. No cancellation or changes are allowed less than 48 hours before departure. Cancellations inside 48 hours, no-shows, or late arrivals forfeit their tickets with no refund. This does not apply in case of inclement weather or maintenance requirements where a flight or a portion thereof may be cancelled by Wings Air at any time. Flights cancelled due to weather or maintenance requirements will be rescheduled or refunded at the client’s option. Tickets are transferable at customer’s discretion. Wings Air reserves the right to cancel flights with no refund if passengers are more than 15 minutes late. Wings Air does not charge a fee for changes, however, only two changes are allowed per reservation.

 

For open door flights only:

All cameras and smartphones must be secured with neck straps or wrist straps. The use of poles or selfie sticks that could protrude from the aircraft is prohibited. Legs and feet must be kept inside the aircraft at all times: anyone violating this important safety rule will be subject to immediate termination of their flight, with no refund, and a penalty of $250. Door removal is at the sole discretion of the Pilot In Command. Doors will not be removed if it’s less than 30° F (-1° C) outside.

 

Wings Air Helicopters LLC assumes no liability for any services (ground transportation, photography, catering, hotel, etc.) arranged on client’s behalf with third parties.

 

For questions about our cancellation policy, please contact us at (866) 445-5434 or via email.